Crowne Plaza Chester by IHG

The location was perfect for visiting Chester & for our onward journey to Snowdonia. We arrived a couple of hours early and our room was ready which was a real bonus. The reception ladies were excellent & gave us loads of info on visiting Chester. Our room was very spacious & clean & quiet although our bed wasn’t made up on our second night & we had to ask for extra tea, coffee & milk. Great to have a mini fridge & free water. Would have preferred to have just a shower & not have to clamber into the bath but this seems to be still be the case in most hotels. Lovely towels & shower products though. Air conditioning was really effective. Huge television too.

The staff are excellent, so welcoming and friendly. Went above and beyond. They are a total credit to the hotel and made our experience 5 star. Well done, and thank you to each and every one of them, the reception, breakfast, bar, breakfast, and evening meal staff and spa, you made my friends 50th birthday perfect, and we never told them once why we were there x The food was amazing, with great value and really fresh... We met the chef Jamie when he came out later. What a lovely guy. Sorry I didn't get any other names, but I couldn't pinpoint any others out as all amazing. The spa facilities were quiet, so very relaxing. The rooms were lovely, clean and quite large, with everything we needed.

The location of this hotel is perfect for my daughter and I to go to the theatre, gigs and shopping. The staff are so welcoming and polite and it is definitely great value for money . The rooms are spacious, well equipped with tea and coffee and the beds are so comfortable. We will be booking again and would recommend to friends and family

Location is great 5 minute walk from the centre. Pool and sauna facility were both excellent. Really good breakfast too, if a little expensive.

The hotel was as expected and locale area was excellent. Unfortunately. Please don't ask if clients staying have any other requirements then ignore them. Breakfast and evening meal was ruined due to the fact I asked for Lactose Free Milk. Which is quite easily obtained. Not oat milk or soya milk which I cannot tolerate. You let yourselves down badly I presume you thought I would accept what you had on offer and be happy. Well I was not and if I was happy to accept oat/soya I would not have made a request for Lactose Free Milk. Due to the fact I presumed when milk was delivered to my room it was per request. The last night of my stay was in my room as I was to ill to accompany him out for our last evening