Crowne Plaza Chester, an IHG Hotel

The hotel was as expected and locale area was excellent. Unfortunately. Please don't ask if clients staying have any other requirements then ignore them. Breakfast and evening meal was ruined due to the fact I asked for Lactose Free Milk. Which is quite easily obtained. Not oat milk or soya milk which I cannot tolerate. You let yourselves down badly I presume you thought I would accept what you had on offer and be happy. Well I was not and if I was happy to accept oat/soya I would not have made a request for Lactose Free Milk. Due to the fact I presumed when milk was delivered to my room it was per request. The last night of my stay was in my room as I was to ill to accompany him out for our last evening

Lovely and clean throughout, very welcoming Everything overall was excellent, food and room lovely, couple of minor snags but nothing really significant. Staff were lovely, it was great to get a room service pudding for my daughter.! In the restaurant they were extremely attentive relating to my daughters food allergies which was much appreciated

The staff were lovely, couldn’t do enough for you. Always pleasant and wished you a good day Room was spotless and even cleaned while we where there for only 2 nights Although the hotel was very very busy we didn’t hear any noise when in the room apart from a few doors banging Breakfast was beautiful something for everyone The swimming pool was quiet and chilled parking was so easy visiting with a disabled child we had a disability car park space reserved for our stay

We stayed here for my birthday and had a nice relaxing time. My partner had paid for a birthday package where they had bought us a Galaxy Ripple birthday cake, had my age in helium number balloons and a birthday banner with some additional chocolates all ready in our room for us which was a nice touch! We decided to stay in the hotel and make the most of it so had dinner in the restaurant in the evening and the food was really nice. We also had breakfast included and there was a nice selection of hot and cold foods. There was a swimming pool that you could access too and the room was very comfortable. You can also park at the hotel for £13.50 for 24 hours but there are limited spaces, we were lucky to find one of the last ones. However, there is a car park next door anyway.

The bar in the hotel was lovely, with great service, and the food was amazing. I had the fishcakes, and my husband had the peperoni,chilli, and honey pizza followed by white chocolate and red velvet cheesecake and the mini doughnuts with white chocolate dipping sauce. We shared the desserts, and they were really good. We loved that we also had free access to the swimming pool/sauna and jacuzzi. We went for the half board offer, so our breakfast was included in the booking. Breakfast was so good. We'll be recommending this hotel to other friends and family as our experience was 10/10.